CTI Group to Introduce Telemanagement Solutions for the Middle East’s Finance, Energy and Contact Center Markets at GITEX 2010
INDIANAPOLIS, IN — (MARKET WIRE) — 10/15/10 — CTI Group (Holdings) Inc. (OTCBB: CTIG), an international provider of enterprise communications management software and services, carrier class voice over internet protocol (VoIP) management applications, enterprise and carrier class call recording solutions and electronic invoice processing and management (EIM), announced today that it will be demonstrating its full range of telemanagement solutions for the first time in the Middle East at GITEX Technology Week ( 17-21 October 2010 , Dubai ).
Visitors to Stand Z-J30 in the Zabeel Hall, will be able to see live demonstrations of CTI Group’s call management solutions including its Proteus® range of call accounting tools and SmartRecord®, its award-winning call recording application. CTI Group will also be exhibiting its range of data analytics and e-billing solutions which are ideal for consolidating disparate billing solutions into one centralized platform.
Compatible with cellular, PBX and VoIP telephony systems, CTI Group’s solutions have been engineered with the robustness required by enterprises and with the scalability to meet the budgets of SMEs.
In addition, every tool is configured for virtualized environments giving organizations the option to reduce hardware expenditure and operating costs. Included among the applications that CTI Group will be exhibiting are:
Proteus® Trader — A comprehensive and sophisticated call accounting solution designed specifically for trading in the financial and energy sectors. Proteus Trader is currently utilized by two of the Middle East’s largest energy companies and more than 50 percent of the financial institutions located within the City of London . It is capable of collecting call data and costs from multiple countries in real-time or on a scheduled basis, offering multinational organizations complete transparency of costs from multiple carriers, displayed in the currency of their choice. Proteus® Trader provides vital real-time statistics through a series of bespoke and standard reports including individual trader activity, usage and costs incurred across individual private wires and trader performance analysis indicators.
Proteus® VoIP QMS — A flexible and robust call accounting tool designed to monitor and manage calls made over VoIP networks. With the growth of VoIP only contact centers, ensuring voice quality is vital to securing sales and reducing customer churn. Proteus® VoIP QMS comes with an in-built alarm system that will provide alerts if the latency, jitter or quality of service falls below a pre-assigned level. It is also used by businesses to identify and eliminate unnecessary telecom expenditure, manage employee productivity, stop employee telephony misuse and identify calls unanswered by key groups such as sales and customer service.
SmartRecord® — CTI Group’s award-winning call recording application has received certification for integration with the Avaya Aura IP communications platform and the Cisco Unified Communications Manager. SmartRecord® provides information on caller trends and analysis and comes with a number of integrated features including speech search and analytics, which removes the need to listen to every call. Automatic Categorization strategically organizes calls in an instant and Annotation allows users to review, comment on or annotate any call for future playback.
Analysis 7 (A7) — A7 offers an industry proven, rapidly deployed and user-friendly solution that provides service providers’ customers with a drill-down platform that is available across a wide range of platforms. A7’s offers a range of benefits for both end-users and telcos including bill shock prevention, cost savings through instant analysis reports, spend and usage transparency, and call tagging. CTI Group recently announced a partnership with Convergys that will see CTI’s A7 analytics integrated into the Convergys Smart Enterprise Billing Solution. This collaboration will enable Convergys to offer telecommunications operators serving enterprise clients deeper and richer analytics.
Charles Rich , CTI Group’s Sales Manager for Global Financial Markets, commented: “The financial, energy and call center markets in the Middle East are among the fastest growing across the globe. Therefore, we have designed our portfolio of call management applications to reflect the needs of these industries. The current economic climate has driven organizations of all forms and sizes to search for IT and communications solutions that reduce costs while enhancing their vital business processes. At CTI Group, we can offer organizations of any size state-of-the-art, scalable, enterprise-level solutions without sacrificing any of the technological advances made within the telemanagement industry.”
For further information, please visit www.ctigroup.com